Introduction
Welcome to Bengelbet. We believe that what players value most is safety and trustworthiness. That is why our Privacy Policy has been built on complete transparency — so you know exactly what information we hold and why.
This Privacy Policy applies to all services on the Bengelbet platform. By using the site, you are considered to have accepted this policy. If you have any questions, you are welcome to reach out to our support team at any time.
Our commitment: Bengelbet never sells your personal information or shares it with advertisers without your permission. Protecting your privacy is both our legal obligation and our ethical commitment.
Why Your Data Is Safe at Bengelbet
SSL Encryption
Every page and transaction on Bengelbet is secured with 256-bit SSL encryption. Your data remains fully encrypted during transmission.
Secure Database
Your information is stored on industry-standard secure servers. Multiple layers of security are in place to prevent unauthorized access.
KYC Verification
Bengelbet's KYC process ensures that only verified account holders can operate an account, protecting both your information and your funds.
Your Data Is Never Sold
Bengelbet never sells your personal information to third parties. Your data is used solely for the purpose of providing our services.
Regular Security Audits
Our systems are regularly audited by independent security experts, and any vulnerabilities identified are addressed promptly.
24/7 Support
Our Bangla-speaking support team is always available to help with any privacy-related questions or concerns.
What Information We Collect
Bengelbet only collects the information we need to provide our services effectively. Collecting unnecessary data goes against our policy. Everything we collect is clearly outlined below.
Directly Provided Information:
- Full name, date of birth, and nationality
- Email address & mobile number
- Residential Address
- Copy of national ID or passport (for KYC verification)
- Payment method details (account number, wallet ID)
- Your favorite games & betting history
Automatically Collected Information:
- IP address & device type
- Browser Information & Operating System
- Site usage time and session data
- Information from cookies & tracking technologies
- Login Logs & Transaction Records
Special Category Data: Bengelbet does not collect information related to health, religion, political views, or sexual identity. The only exception is voluntary self-exclusion data submitted as part of our responsible gaming program.
How We Use Your Information
Bengelbet uses your information for specific, defined purposes, each supported by a clear legal basis. We have listed them below so you have a full picture.
| Purpose | Explanation | Legal Basis |
|---|---|---|
| Account Management | Registration, Login & Profile Updates | Contractual Necessity |
| Identity Verification | KYC Process & Age Verification | Legal Obligation |
| Transaction Processing | Processing Deposits and Withdrawals | Contractual Necessity |
| Fraud Prevention | Detecting Suspicious Activity | Legitimate Interests |
| Customer Service | Complaints & Query Resolution | Contractual Necessity |
| Marketing Communications | Informing You About Promotions & Offers | Your Consent |
| Responsible Gaming | Monitoring Problematic Behavior | Legitimate Interests & Legal Obligations |
Bengelbet never uses your information beyond its original purpose. If we ever need to use it for a new purpose, you will be notified separately and, where required, your consent will be obtained.
Data Retention & Duration
Bengelbet retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.
- Account information: A minimum of 5 years after account closure (as required by law).
- Transaction Records: Minimum 7 years (as required by financial regulatory law).
- KYC documents: Up to 5 years after account closure.
- Support Contact: Up to 3 years after last contact.
- Marketing Consent: Until consent is withdrawn.
- Cookie data: Retention periods range from 1 day to 2 years depending on data type.
Once the applicable retention period expires, Bengelbet securely deletes or anonymizes your data.
Data Storage Location: Your information is stored in secure data centers that comply with international security standards (ISO 27001). Encryption is always applied during data transfer.
Cookie Policy
Bengelbet uses cookies on its website to enhance your experience and keep the site running properly. Cookies are small text files stored in your browser.
Types of Cookies:
- Essential cookies: These cannot be disabled as they are essential for login sessions and security.
- Functional cookies: Used to remember your preferences and settings.
- Analytics Cookies: To understand site traffic and usage patterns.
- Marketing Cookies: To show you relevant promotions — you can opt out at any time.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.
Your Data Rights
Bengelbet respects your data rights. You may exercise any of the rights listed below at any time.
Right to Access
The right to see what information we hold about you.
Right to Rectification
The right to correct any inaccurate or outdated information.
Right to Erasure
The right to request deletion of your data under certain circumstances.
Right to Restrict Processing
The right to restrict how your data is processed under certain circumstances.
Right to Data Portability
The right to receive your information in a machine-readable format.
Right to Object
The right to object to marketing or profiling.
To exercise these rights, email us at [email protected]. Bengelbet will respond to your request within 30 days.
Please Note: In some cases, legal obligations may prevent us from deleting certain data (such as transaction records). Where this applies, we will explain the reason.
Security Measures
Bengelbet follows industry-leading security standards to protect your information. Our security framework operates across multiple layers.
- 256-bit SSL/TLS Encryption: On all data transmissions.
- Two-Factor Authentication (2FA): An extra layer of security for account login.
- Firewall & Intrusion Detection: To prevent unauthorized access.
- Regular Penetration Testing: By an independent team of experts.
- Data Backup: Secure, encrypted off-site backups.
- Staff training: All staff receive regular data protection training.
In the event of a data breach, Bengelbet will notify all affected users within 72 hours and take the necessary steps to address it.
Protection of Minors
Bengelbet strictly enforces an 18+ policy. We do not collect or store data from anyone under the age of 18. If we inadvertently collect such data, it will be deleted as soon as we become aware of it.
A note to parents: If you suspect your child is using Bengelbet, please contact us immediately at [email protected]. We will act promptly.
Privacy Policy Changes
Bengelbet may update this Privacy Policy from time to time. Users will be notified in advance of any significant changes.
- You will be notified by email before any major changes take effect.
- The "Last Updated" date at the top of this page will be revised accordingly.
- Minor edits may take effect immediately.
- Continued use of the site after any changes constitutes acceptance of the updated policy.
Contact our support team to request a copy of any previous version.
Get in Touch
For any questions, requests, or complaints regarding this Privacy Policy, please contact our Data Protection team.
- Email: [email protected]
- Support: Visit the FAQ Page
- Response Time: Up to 30 business days
We take every privacy-related request seriously and aim to resolve it within the specified timeframe.